Enterprise-Grade Security

Your business data and customer information deserve the highest level of protection. We implement industry-leading security measures at every layer.

End-to-End Encryption
Secure Cloud Infrastructure
Privacy by Design
Compliance Ready

How We Protect Your Data

ReceptionOS handles sensitive customer calls and business data. Here's how we keep it secure.

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Secure Call Handling

All voice calls are processed through Twilio's enterprise-grade infrastructure with real-time encryption. Call recordings are stored encrypted and access-controlled.

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Data Encryption

Customer data including phone numbers, emails, and addresses are encrypted at rest using AES-256. All data in transit uses TLS 1.3 encryption.

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AI Privacy

Your business data is never used to train AI models for other customers. Conversations are processed in isolated environments with strict data boundaries.

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Isolated Data Storage

Each organization's data is logically isolated with row-level security policies. Your leads, bookings, and call data are only accessible to your team.

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Secure Authentication

Supabase-powered authentication with secure session management. Support for strong password policies and account recovery flows.

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Activity Logging

All significant actions are logged for accountability. Track who accessed what data and when for complete audit trails.

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Call Recording Controls

Configurable call recording with automatic disclosure announcements. Comply with two-party consent laws in your jurisdiction.

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Data Retention & Deletion

Configure how long call recordings and lead data are retained. Request complete data deletion at any time.

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Data Portability

Export all your data including leads, bookings, call logs, and recordings. Your data belongs to you.

Security Best Practices

We follow industry standards to ensure your data remains protected.

Encryption

Your data is encrypted everywhere

  • AES-256 encryption at rest
  • TLS 1.3 for all connections
  • Encrypted call recordings
  • Secure API communications

Access Control

Strict authentication & authorization

  • Secure session management
  • Organization-level isolation
  • API key authentication
  • Webhook signature verification

Transparency

Full visibility into your data

  • Complete activity logs
  • Call recording access
  • Data export anytime
  • Clear privacy policies

Technical Implementation

Voice & Telephony Security

All calls are handled through Twilio's SOC 2 compliant infrastructure. Voice data is encrypted in transit and recordings are stored in encrypted cloud storage with access controls.

Database Security

Powered by Supabase with PostgreSQL. Row-level security (RLS) policies ensure data isolation between organizations. All database connections use SSL.

AI Processing

AI conversations are processed through secure API connections to Anthropic and OpenAI. No customer data is used for model training. Conversations are processed in isolated contexts.

Application Security

Hosted on Vercel's edge network with automatic HTTPS. Environment variables are encrypted. No sensitive data is exposed to the client.

Payment Security

Payment processing is handled entirely by Stripe. We never store credit card numbers or sensitive payment data on our servers.

Trusted Infrastructure Partners

We build on enterprise-grade cloud infrastructure from industry leaders.

Vercel

Edge hosting & CDN

SOC 2 Type 2

Supabase

Database & Auth

SOC 2 Type 2

Twilio

Voice & SMS

SOC 2 Type 2

Stripe

Payments

PCI DSS Level 1

Compliance & Privacy

We help you stay compliant with regulations

Call Recording Compliance

Configurable recording announcements to comply with one-party and two-party consent laws. Easy to disable recording for specific regions.

GDPR Ready

Data portability, right to deletion, and consent management features help you meet GDPR requirements for EU customers.

CCPA Compliant

Support for California Consumer Privacy Act requirements including data access requests and opt-out mechanisms.

AI Disclosure

Configurable AI disclosure messages to inform callers they're speaking with an AI assistant, meeting emerging AI transparency requirements.

Security Questions?

Our team is here to answer any questions about our security practices or help with your compliance requirements.